Customer Service Representative

Full-time and Weekend Positions
Starting pay $7.50 – $10.00/hour based on experience

Computer experience required – 35 wpm minimum typing speed.
Typing test required at time of application.

1. Clearly communicate and answer all calls pertaining to client, driver and transportation needs.
2. Maintain customer records by updating trip information, address changes, and special needs requests.
3. Complete detailed Incident reports pertaining to customer's complaints, driver issues, facility concerns, etc.
4. Perform excellent "Passenger Sensitivity Awareness" characteristics such as being friendly, courteous and patient to everyone – no exceptions.
5. Work towards peaceful resolution of conflicts, without being argumentative
6. Maintain accurate, legible and complete paperwork on a timely basis.
7. Operation of computer, keyboard, office phone and fax/printer
8. Work a variety of time frames to include early mornings, days and evenings.
9. Contribute to team effort by accomplishing related results as needed.
10. Maintain cleanliness of personal work space to include clean and well groomed personal appearance at all time.
11. Attend all mandatory paid training as offered by Abby Vans.
12. Assist with any and all special work projects as directed by Management.

Applicants must have computer experience with a minimum 35 wpm typing speed and be able to work unsupervised.
Typing test required at time of application.
* 10 Year Criminal, Sex Offender and Wisconsin Caregiver Background Check
* Passenger Sensitivity Training (Provided by Abby Vans)
* Must be able to type 35 wpm

Job Summary
Responsibilities include and not limited to:
Phone Reception; Trip Reservation; Paperwork Processing; Data Entry; Team Player and be able to work unsupervised.
For an application please call 715-743-3364 or stop at office – 1115 W. 4th St, Neillsville.
Applications and typing test can be administered between 7:30 am -3:30 pm.

Download Application


Non-Emergency Medical Transportation (Drivers)

Full-time Positions Available
Starting wage is $8.00 – $9.00 /hour.

Job Summary
Drivers needed in the following counties. 
Door, Green Bay, Chippewa, Calumet, Columbia, Dane, Dodge, Eau Claire, Juneau, La Crosse, Outagamie, Waupaca, Winnebago and surrounding areas.
Van based at your home. 30-40 Hrs/wk.
To have an application mailed: call 1-800-236-8438 to request an application be sent.

Download Application