Health Notice

COVID-19  and Influenza Precautions

We, at Abby Vans, are concerned for the health and well-being of both our clients and
employees, and are daily monitoring the recommendations of the CDC, the Wisconsin DHS
and WisDOT.  We are following their lead on taking additional precautionary measures
in providing Non-Emergency Medical Transportation.

We have advised our employees that if they have any symptoms of the coronavirus or
influenza, or if they have been exposed to someone with the coronavirus or influenza,
they should take time off work.  They have been instructed to frequently and properly
wash their hands with soap and water and/or use a hand-sanitizer with at least 60% alcohol,
to keep their hands away from their faces, to cough or sneeze into a tissue, their elbow
or their shoulder, and to practice social distancing.

They have been instructed to daily clean and disinfect all hard surfaces in their vans,
including all door handles and seat belts.  If they have transported someone with symptoms,
they have been advised to clean and disinfect the vehicle again and to open windows to air
out the vehicle, prior to transporting other clients.

At this time, we are asking clients to follow CDC directions for non-emergency transportation.
Clients needing medical care, such as dialysis or therapy following a recent surgery, should
continue to utilize our transportation services.  Clients should consult their medical providers
to determine which appointments they need to keep and which ones should be rescheduled until a
later time.

Clients that believe they may be infected with the coronavirus or influenza should contact
their medical provider for direction prior to setting up transportation with us. The medical
provider may advise wearing a mask or using a specific entrance into the facility. Clients
should inform the Abby Vans Office when setting up transportation if they are showing symptoms
of either the coronavirus or influenza or have been exposed to someone who has been infected.

At this time, Abby Vans does not have masks available for issue.  Clients with symptoms are
responsible to provide their own mask or some type of facial covering, i.e., a bandana or scarf,
to help prevent the spread of the virus.

Abby Vans will continue to re-evaluate and update our clients and employees as
recommendations change.  We appreciate your help in these matters.

The following are resources for your information.

Marshfield Clinic Health Systems   Coronavirus(COVID-19) Helpline : 1-877-998-0880


LIVE UPDATES Coronavirus (COVID-19): what you need to know:

CDC reference questions:


Wisconsin Department of Health Services info:


Abby Vans, Inc


Public Notice

Effective May 12, 2020


Per the CDC and Wisconsin DHS, drivers and passengers are being asked to wear face coverings/masks while using public transport services, to include boarding, during transport, and until they are no longer within 6 feet of the driver.  Abby Vans is adopting this recommendation and implementing the following operating policy in order to keep our drivers and passengers safe during the COVID-19 Pandemic and to minimize the spread of the virus. 




1.       At the time of the trip reservation, passengers will be asked if they have a face covering/mask to wear, or if they will be able to get one, prior to their transport.  Passengers that indicate they will not be wearing a face covering/mask will be informed that drivers are required to ask the following screening questions prior to boarding:


·         Have you tested positive, have you had contact with someone who tested positive, or have you had contact with someone who is suspected to have COVID-19, in the past 14 days?


·         Do you have any symptoms that could be related to COVID-19, such as fever, cough, shortness of breath or chills?


2.       Passengers answering “yes” to, or refusing to answer, these questions, will be required to wear a face covering/mask prior to boarding the vehicle, during transport, and until they are no longer within 6 feet of the driver, or their ride will be denied.





1.       Drivers must ask the above questions only to passengers not wearing face covering/mask prior to boarding the vehicle. Passengers wearing face coverings/masks should not be questioned.


2.       Drivers must deny service to anyone refusing to wear a face covering/mask who has answered “yes” to any of the above questions, or refuses to answer the questions.  If service is denied, the driver must call to inform the office immediately.


3.       Drivers should stay home when they are sick and notify management staff immediately if they become ill during their shifts.


4.       Drivers must have a face covering/mask in their possession at all times and must wear one prior to any passenger boarding, during transport and anytime they are within 6 feet of a passenger.


5.       Although drivers must still provide the level of assistance (door to door) required for each passenger, they should reduce amount of contact with passengers by having them sit in the back seat or by positioning a wheelchair in the farthest back position.  They should consider having passengers carry their own bags or belongings when possible.  Client signatures on the tablet are suspended until further notice. Drivers will sign the tablet for the customers when a signature is required.


6.       Drivers should frequently and properly wash their hands with soap and water and/or use a hand-sanitizer with at least 60% alcohol, and keep their hands away from their faces.  Drivers should cough or sneeze into a tissue, their elbow or their shoulder, and practice social distancing.


7.       Drivers are required to regularly clean and disinfect their vehicles, which includes at the beginning and end of each day, and between clients when possible.  It is mandatory for drivers to clean/disinfect their vehicles any time they have transported a passenger who has any symptoms of COVID-19 and/or other acute illness.